Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns, Refunds & Exchanges Policy

Due to hygiene and safety reasons, all lash supply products are final sale. We do not accept returns, refunds, or exchanges for change of mind.

Once an order has been shipped, it cannot be returned unless the item is faulty, damaged, or incorrect.

Damaged or Faulty Items
If you receive a product that is damaged, faulty, or incorrect, please contact us within 7 days of delivery. To process your request, please provide:

• Your order number

• Clear photos of the damaged or faulty item

• A brief description of the issue

After reviewing the claim, we will arrange a replacement, store credit, or refund where applicable.

Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless faulty:

• Lash trays

• Lash adhesives

• Primers and removers

• Gel pads and tapes

• Any opened or used products

• Sale or clearance items

Important Notice
Our policy does not exclude or limit any rights you may have under Australian Consumer Law.

If you have any questions about your order, please contact our customer support team.